Business Manager

  • Job type: Experienced Recruitment
  • Salary: competitive
  • Location: 62737
  • Reference: VN6576

Founded in 1986, we are a global organisation, employing over 2,800 people in 16 countries and providing specialist contract and permanent recruitment services, across ten brands.

Our purpose is to bring skilled people together to build the future. At SThree, we change lives by finding our candidates the right roles and opportunities, and by identifying the right talent for our clients in the STEM (Science, Technology, Engineering and Mathematics) industries.

In 2016, the SThree Foundation was created to support talented young people from underprivileged and diverse backgrounds into the STEM industries.

BUSINESS ANALYSIS & DEVELOPMENT:

* Ability to monitor, extract and analyze data from company systems in order to prioritize and drive activities, behaviors and key financial and service metrics (NPS) that enhance performance and service on an on-going basis
* Maintaining comprehensive knowledge of sector, markets, trends and competitor landscape to aid relevant business planning and valuable client interaction; utilizing data and insights from CRM colleagues as appropriate
* Identifying and reporting on business opportunities in target markets & clients to ensure a sustainable business
* Liaising with senior leaders to understand the client tiering system and proposition modeler to assess commercial opportunity and profitability of a client, thus, deploying most efficient delivery model to meet the short/medium and long term needs of our client base



CUSTOMER RELATIONSHIP MANAGEMENT:

* Engages in regular face to face meetings and time on client sites to develop professional and mutually beneficial, long term relationships with existing clients and candidates, to maximize and develop business opportunities whilst adding continuous value to the customer; in line with SThree service attributes
* Providing consultative advice to clients and candidates to ensure relevant recruitment solutions are provided; constantly seeking opportunities to add value to the relationship, utilising "kite" opportunities where appropriate
* Understands and educates team around the life time value of a customer; encouraging a positive customer experience from initial engagement through to after-placement support, and on-going throughout the customer journey
* Responding to client and candidate complaints, ensuring all communications are handled within the required time-frame, issues resolved in a timely manner and acting as a point of escalation for complex matters when required in the interests of service delivery and customer retention
* Can articulate the end to end sales process, appreciating the contribution of support services colleagues at each touch-point and taking the opportunity to collaborate and create

Strong analytical skills with the ability to understand ratios and accurately interpret data from Management Information Systems (MIS)

・ Strong IT skills in the use of relevant applications

・ Strong planning and organisational skills with a proven ability to effectively prioritise multiple tasks & projects

・ Effective communication skills (N.B. SThree's internal business language is English)

・ Proven role model of professionalism and company values

・ Proven ability to make commercial decisions to improve service, performance and profitability

・ Proven ability to recruit talent and successfully onboard and induct new recruits

・ Proven ability to engage, manage and develop diverse sales teams

・ Previous experience of meeting / exceeding agreed performance standards

・ Previous experience of negotiating commercial agreements