Sales Team Manager

  • Job type: Specialist Recruitment
  • Salary: competitive
  • Location: 25490
  • Reference: VN6432

To recruit, manage and develop a highly engaged and productive sales team, encouraging a service-led approach to understanding and delivering to the needs of our clients and candidates; ensuring delivery of sales targets and consistent revenue growth, whilst maintaining personal business contribution; in line with the SThree service attributes.

BUSINESS ANALYSIS & DEVELOPMENT:
* Ability to monitor, extract and analyze data from company systems in order to prioritize and drive activities, behaviors and key financial and service metrics (NPS) that enhance performance and service on an on-going basis
* Maintaining comprehensive knowledge of sector, markets, trends and competitor landscape to aid relevant business planning and valuable client interaction; utilizing data and insights from CRM colleagues as appropriate
* Identifying and reporting on business opportunities in target markets & clients to ensure a sustainable business
* Liaising with senior leaders to understand the client tiering system and proposition modeler to assess commercial opportunity and profitability of a client, thus, deploying most efficient delivery model to meet the short/medium and long term needs of our client base

CUSTOMER RELATIONSHIP MANAGEMENT:
* Engages in regular face to face meetings and time on client sites to develop professional and mutually beneficial, long term relationships with existing clients and candidates, to maximize and develop business opportunities whilst adding continuous value to the customer; in line with SThree service attributes
* Providing consultative advice to clients and candidates to ensure relevant recruitment solutions are provided; constantly seeking opportunities to add value to the relationship, utilising "kite" opportunities where appropriate
* Understands and educates team around the life time value of a customer; encouraging a positive customer experience from initial engagement through to after-placement support, and on-going throughout the customer journey
* Responding to client and candidate complaints, ensuring all communications are handled within the required time-frame, issues resolved in a timely manner and acting as a point of escalation for complex matters when required in the interests of service delivery and customer retention
* Can articulate the end to end sales process, appreciating the contribution of support services colleagues at each touch-point and taking the opportunity to collaborate and create an understanding of customer experience; whilst working towards a common goal
* Actively seeks customer feedback (surveys, testimonials) to drive continuous service improvement

SALES & MARKETING:
* Working towards personal and team goals and objectives to increase business profit margins
* Proactively identifying and developing new business opportunities to ensure pipeline and GP growth
* Actively involved in key accounts, effectively networking, advocating the "kite" model approach and engaging with support services colleagues as appropriate to further develop client relationships
* Meeting agreed personal and team performance standards that may relate to revenue targets, client retention metrics (NPS) and people management

PEOPLE / STAKEHOLDER MANAGEMENT:
* Acts in line with the SThree service attributes; role modelling service behaviours and actively reinforcing and recognising good practice that enables client retention
* Managing day-to-day activities of team members including managing attendance, productivity, performance & professional conduct, driving high standards at all times
* Approaches people management with integrity and takes necessary steps to address behaviors that may pose a risk to engagement and retention of our clients or colleagues
* Proactively recognizes and reinforces service behaviors that promote client retention and create win/win situations for the client and for SThree
* Demonstrates an understanding of the employee life cycle and contributes to an inclusive environment that is conducive to the engagement and retention of their team
* Effectively articulates expectations and goals, setting SMART performance standards for individual consultants
* Actively involved in the recruitment process, hiring the best in class candidates to meet the needs of the business and of customers
* Delivers successful onboarding and continued development; dedicates time for training and coaching activities; providing honest and timely feedback to enable improved performance; setting consultants up for success
* Demonstrates an understanding of individual strengths, putting in place clear personal development plans and encouraging career conversations; providing support that enables desired progression
* Ensuring consultants adhere to relevant sales policies, best practice processes & compliance regulations; continuously educating them around the cycle of service; placing equal importance to each aspect of the customer's journey

Sthree US is acting as an Employment Agency in relation to this vacancy.