Associate Sales Team Manager

  • Job type: Experienced Recruitment
  • Salary: competitive
  • Location: 43648
  • Reference: VN5855

MAIN PURPOSE OF JOB:

To recruit, manage and develop a highly engaged and productive sales team, encouraging a service-led approach to understanding and delivering to the needs of our clients and candidates; ensuring delivery of sales targets and consistent revenue growth, whilst maintaining personal business contribution; in line with the SThree service attributes.

KEY RESPONSIBILITIES:

BUSINESS ANALYSIS & DEVELOPMENT:

* Ability to monitor, extract and analyze data from company systems in order to prioritize and drive activities, behaviors and key financial and service metrics (NPS) that enhance performance and service on an on-going basis
* Maintaining comprehensive knowledge of sector, markets, trends and competitor landscape to aid relevant business planning and valuable client interaction; utilizing data and insights from CRM colleagues as appropriate
* Identifying and reporting on business opportunities in target markets & clients to ensure a sustainable business
* Liaising with senior leaders to understand the client tiering system and proposition modeler to assess commercial opportunity and profitability of a client, thus, deploying most efficient delivery model to meet the short/medium and long term needs of our client base



CUSTOMER RELATIONSHIP MANAGEMENT:

* Engages in regular face to face meetings and time on client sites to develop professional and mutually beneficial, long term relationships with existing clients and candidates, to maximize and develop business opportunities whilst adding continuous value to the customer; in line with SThree service attributes
* Providing consultative advice to clients and candidates to ensure relevant recruitment solutions are provided; constantly seeking opportunities to add value to the relationship, utilising "kite" opportunities where appropriate
* Understands and educates team around the life time value of a customer; encouraging a positive customer experience from initial engagement through to after-placement support, and on-going throughout the customer journey
* Responding to client and candidate complaints, ensuring all communications are handled within the required time-frame, issues resolved in a timely manner and acting as a point of escalation for complex matters when required in the interests of service delivery and customer retention
* Can articulate the end to end sales process, appreciating the contribution of support services colleagues at each touch-point and taking the opportunity to collaborate and create an understanding of customer experience; whilst working towards a common goal
* Actively seeks customer feedback (surveys, testimonials) to drive continuous service improvement



SALES & MARKETING:

* Working towards personal and team goals and objectives to increase business profit margins
* Proactively identifying and developing new business opportunities to ensure pipeline and GP growth
* Actively involved in key accounts, effectively networking, advocating the "kite" model approach and engaging with support services colleagues as appropriate to further develop client relationships
* Meeting agreed personal and team performance standards that may relate to revenue targets, client retention metrics (NPS) and people management

KEY RESPONSIBILITIES:

BUSINESS ANALYSIS & DEVELOPMENT:

* Ability to monitor, extract and analyze data from company systems in order to prioritize and drive activities, behaviors and key financial and service metrics (NPS) that enhance performance and service on an on-going basis
* Maintaining comprehensive knowledge of sector, markets, trends and competitor landscape to aid relevant business planning and valuable client interaction; utilizing data and insights from CRM colleagues as appropriate
* Identifying and reporting on business opportunities in target markets & clients to ensure a sustainable business
* Liaising with senior leaders to understand the client tiering system and proposition modeler to assess commercial opportunity and profitability of a client, thus, deploying most efficient delivery model to meet the short/medium and long term needs of our client base



CUSTOMER RELATIONSHIP MANAGEMENT:

* Engages in regular face to face meetings and time on client sites to develop professional and mutually beneficial, long term relationships with existing clients and candidates, to maximize and develop business opportunities whilst adding continuous value to the customer; in line with SThree service attributes
* Providing consultative advice to clients and candidates to ensure relevant recruitment solutions are provided; constantly seeking opportunities to add value to the relationship, utilising "kite" opportunities where appropriate
* Understands and educates team around the life time value of a customer; encouraging a positive customer experience from initial engagement through to after-placement support, and on-going throughout the customer journey
* Responding to client and candidate complaints, ensuring all communications are handled within the required time-frame, issues resolved in a timely manner and acting as a point of escalation for complex matters when required in the interests of service delivery and customer retention
* Can articulate the end to end sales process, appreciating the contribution of support services colleagues at each touch-point and taking the opportunity to collaborate and create an understanding of customer experience; whilst working towards a common goal
* Actively seeks customer feedback (surveys, testimonials) to drive continuous service improvement