Senior Principal Consultant

  • Job type: Permanent
  • Salary: competitive
  • Location
  • Reference: VN5111

Adopts a service led approach to developing key professional relationships with our customers, and building a sustainable pipeline of business, in order to support our client's needs whilst generating continued business growth and revenue; acting in line with the SThree service attributes.

BUSINESS ANALYSIS & DEVELOPMENT:
Engage in business development activity to generate revenue and impact GP growth
Maintains comprehensive knowledge of the markets and industry, trends and competitor landscape, adapting approach to business accordingly
Actively shares industry knowledge and insights with the business to recommend target markets and clients
Understands the end to end sales process and the key roles played by support services colleagues and views efficient delivery of all aspects of the cycle of service (from admin through to sales and aftercare) as equally important to world class service experience to clients and candidates
Demonstrates awareness of the wider SThree brands and sectors, and is able to identify business opportunities outside of own remit, liaising with management and colleagues as appropriates

CUSTOMER RELATIONSHIP MANAGEMENT:
Invests in regular face to face meetings and time on client site to develop professional and mutually beneficial long term relationships with existing clients and candidates to maximize and develop business opportunities whilst adding continuous value to the customer; in line with SThree service attributes
Providing consultative advice to clients and candidates (based on extensive Sector / Market knowledge) to ensure relevant recruitment solutions are the life time value of a customer and will ensure a positive customer experience from initial engagement through to after-placement support, and on-going throughout the customer journey
Responding to client and candidate requests, ensuring all communications are handled within the required time-frame, issues resolved in a timely manner; escalating complex matters when required in the interests of service delivery
Manages the customer's expectations; clearly articulates our proposition and service attributes; justifying our approach and services, utilising "kite" opportunities to enhance client relationships
Actively seeks customer feedback (surveys, testimonials) to drive continuous service improvement

SALES & MARKETING:
Identifying and executing opportunities to drive personal and brand reputation within the market place in a professional manner
Proactively identifying and developing new business opportunities through extensive professional networking and targeted marketing, uses skillful questioning techniques to generate new leads and understand short/medium and long term requirements of clients
Negotiating commercially appropriate terms of business & preferred supplier agreements
Adhering to relevant sales policies, best practice processes & compliance regulations
Meeting agreed performance standards that may relate to the number of candidates placed, a revenue target, repeat/ penetration business or sales leads generated that create business pipeline and world class service

PEOPLE / STAKEHOLDER MANAGEMENT:
Maintaining external vendor and partner relationships (e.g. payroll companies)
Setting best in class standards for recruitment and providing thought leadership; promoting the importance and benefits of providing world class service
Supporting consultant training and development needs to improve service, productivity, & customer retention

Sthree UAE is acting as an Employment Agency in relation to this vacancy.