Client Relationship Manager - Salesforce

  • Job type: Permanent
  • Salary
  • Location: City of London
  • Reference: VN4633

Computer Futures on the lookout for a Client Relationship Manager to look after our Salesforce clients.

The Salesforce practice at Computer Futures has been through rapid global growth over the past 12 months.

Our UK customer portfolio has undergone expansion, as a result we are now ready for the next critical hire to join our team to help take us to the next level and achieve our goal as the leading Salesforce staffing company.

We are looking for an Account Manager with new business development experience and successful account/stakeholder management based in London to help grow and manage customers in the Salesforce partner network.

This is a role that we view as essential to continue to strengthen our relationships in the salesforce ecosystem in the UK and with account managers with Computer Futures globally.

I believe the person who comes into this role with be pivotal to growing revenue streams for the business, and establish us as a valued staffing partner with our customers and help us achieve our ambition as the leading Salesforce staffing provider



KEY RESPONSIBILITIES:

* Identify and develop a target client list within a designated market/discipline in collaboration with managers
* Undertakes extensive research through effective networking to understand the client's business and identify short, medium and long term business opportunities for SThree
* Monitoring relevant key performance indicators (KPIs), financial and services metrics (NPS) that drive revenue and excellent service delivery
* Actively provides commercial insight to sales teams and senior management to inform their client development strategy and focus



CUSTOMER RELATIONSHIP MANAGEMENT:

* Develops valuable, mutually beneficial client relationships through regular face to face interaction, on-site presence and extensive networking with the objective of securing business and meeting the needs of the client through service excellence
* Maintaining effective relationships with key decision makers within the client's business and providing issue resolution, when needed, by acting as a point of escalation
* Identifying opportunities to involve Sales and Support Services management to develop peer-to-peer relationships with the client; seeking opportunities to add value to the client
* Appreciates the cycle of service, ensuring relevant stakeholders are informed of changes / requests relating to client accounts (e.g. billing cycles), contributing to an efficient end to end process for the client
* Conducting client service reviews to solicit feedback and drive continuous service improvement (e.g. APMs, client satisfaction surveys, Testimonials); providing feedback to internal teams as appropriate to enable us to continuously improve our services
* Providing consultative advise to clients to improve their processes and ensure we provide relevant services, seeking opportunities to add value on an on-going basis
* Monitoring jobs associated with client accounts to prevent issues arising and support delivery teams to ensure delivery against the client's expectations is achieved

SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.