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Recruitment consulting isn’t for everyone. Yes, the rewards are great. But it’s hard work and long hours. To thrive, you need the right atmosphere and support. That’s why we’ve created a unique culture at SThree. It provides the perfect environment to perform.
In any sales role, there’s always pressure to deliver. It comes with the territory. You have to work to a process and hit key performance indicators. A large part of your day is spent on the phone, building your client base and tracking down the right candidate. So you’ll need to have a naturally positive outlook – you’ll be the type of person who keeps going, whatever the knockbacks. You’ll also be a natural communicator, as you’re constantly dealing with people. And not just a talker. You’ll need to listen and influence.
We’re proud of our culture. It’s ideal for enabling the right person to thrive. But only the right type of person. The atmosphere is informal. There’s plenty of banter, although you’ll need to be highly disciplined in your job. We celebrate when someone closes a deal or hits their target. But it’s competitive. You can see who’s doing well. You’re challenged and stretched.
To be part of this culture you’ll need to live by our clear set of values. We call them Energy, Reward, Respect and Rapport. They’ll be part of your appraisal throughout your career, and part of our criteria for promotion.
Energy: you'll need to put in extra hours, working hard and working smart. You’ll be methodical and disciplined in how you use your day.
Reward: the vibe of being in an SThree office is part of the reward of working here. And you’re rewarded for your performance too. Hit targets and there are free weekends away, a company car scheme and luxury car loans – all on top of your commission and basic salary.
Respect: businesses rely on the people you’ll recommend. And candidates rely on you to build their careers. So we expect you to be professional and respect our code and the needs of others.
Rapport: are you the type of person who can build up a rapport with anyone? You need to be. This is no place for shy individuals. You have to enjoy meeting people and be curious about their goals and motivation . You’ll have a talent to ‘read’ people, understanding, intuitively, what makes them tick.
I’m in early. I take a look at the day’s to-do list and set about ordering my key tasks and setting my daily targets. Without structure, things can get pretty hectic, pretty quickly. I update candidate availability in anticipation of today’s vacancies and enjoy the last few moments of quiet before the phones start ringing. Once they start, they don’t stop.
Interview a great candidate before they go to work. Starting early really pays off. I market the candidate while they’re still in the office and secure an interview with one of my clients. I’ve built this relationship up over two months. Knew it would be worth it.
Job registered by a new client as a result of a marketing call. Arrange interview times over the phone and head out to visit the client. I get a more detailed brief and start mentally placing some of my candidates. I’m armed to the teeth with resumes. The client is impressed by my 'energy and commitment' and they agree to register this vacancy with us exclusively.
Back in the office and I give the leaderboard a quick glance over. I’m still in with a chance of going to Vegas. A big week is needed though. It starts here. I’m straight back on the phone marketing candidates and making further calls to clients. Some calls are ‘hot’, some are ‘warm’ and lots are ‘cold’. I stick to the techniques I picked up at last month’s Learning & Development course. They’ve served me well so far. I do my reference checks and pre-register my ads and mailers. I secure two interviews for candidates and I arrange two client visits. Viva Las Vegas? Competition is healthy.
Two more interviews with candidates who are on their lunch break. It’s always good to put a face to a voice. I get crumbs on my desk while doing some admin, including passing on Hot Lead information from my interviews. The sandwich gets my creative juices flowing and I jot down some ideas for the client mail shot.
Back on the phone making a busy week busier: arranging interviews, preparing candidates for interview, getting interview feedback, filling jobs and slowly but surely ticking off the day’s targets. I make service flow calls to all my workers and clients. One of my candidates has been counter offered. I’ve built up a good rapport with her over the process and I manage to avert disaster. I negotiate salaries with two other clients. A cheer goes up from the other side of the room and I instinctively join in. Someone has secured another deal: 90% pleased for him. 10% calculating if this affects my position on the leaderboard!
I finish my ad. I’ve always had a flair for writing. Just as well because now I’ve got to draft emails to all my clients with overviews of my best candidates. Spelling mistakes are not an option. After all, SThree’s brands are the top tier of recruitment consultancies. Now it's time to update my database with the information about today’s new candidates. Those from the morning feel like a lifetime ago. An excellent candidate arrives for her 5:30pm interview.
The candidate is as impressive as his resume suggested. He’s a nice guy and I think he’d do well in the role – let’s hope the client agrees. I walk the candidate out and stop by at my colleague’s desk just in time to see her clinch another deal. Good for her, she had a tough time last month but she’s really turned it around. The bell rings in celebration and we head out for a weekly staff social.
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